Accessibility Statement

Richmond Cleaner Accessibility Statement

Richmond Cleaner is committed to providing an inclusive and accessible experience for all customers, including people with disabilities, across the wider Richmond Cleaner service area. We aim to make our website, booking tools, and online content easy to use and navigate, so that everyone can access information about our cleaning services with confidence and independence.

Our Commitment to Accessibility

We are working to align our website and digital content with the Web Content Accessibility Guidelines, WCAG 2.1 Level AA. These guidelines are recognised as the international standard for improving web accessibility, and they help ensure that our online services are perceivable, operable, understandable, and robust for as many people as possible.

Our goal is to continually improve accessibility in line with these guidelines, while responding to specific feedback from users in the Richmond Cleaner area who may experience barriers when using our website.

Screen-Reader Support

Our website is designed to be compatible with a range of modern screen readers and assistive technologies. We use clear headings, logical content structure, and text-based information so that visitors who rely on screen readers can navigate our pages and understand our content without needing to see the screen.

We work to ensure that important images include meaningful text alternatives where appropriate, so that users relying on non-visual access can still understand key information about our Richmond Cleaner services, promotions, and service coverage.

Keyboard Navigation

Our website supports navigation using only a keyboard, without the need for a mouse or touch input. Users can move through menus, forms, and interactive elements in a logical order using the keyboard, and we aim to ensure that focus states and active elements are clearly visible for those who navigate this way.

We regularly review our site structure and interactive features to help ensure that users in the Richmond Cleaner area who depend on keyboard navigation can search for services, read about our cleaning options, and complete booking forms as easily as possible.

Compatible Technologies and Browsers

The Richmond Cleaner website is designed to work with current and commonly used web browsers and operating systems. We aim to provide a consistent, accessible experience whether you visit us from a desktop computer, laptop, tablet, or smartphone, and whether you are using assistive software or built-in accessibility tools.

Using up-to-date browsers and devices generally provides the best accessibility support and the strongest compatibility with assistive technologies.

Ongoing Improvements

Accessibility is an ongoing process. We regularly review our content, design choices, and technical features to identify opportunities for improvement. When we introduce new pages or services for the Richmond Cleaner area, we aim to build in accessibility from the start, rather than treating it as an optional extra.

While we strive to meet WCAG 2.1 AA standards, you may still find aspects of the site that can be improved. We value this feedback and use it to guide future updates.

Contact for Accessibility Requests

If you experience any difficulty accessing information on the Richmond Cleaner website, or if you need information in a different format, you can contact us to request support. You may wish to tell us which page or section you were using, what you were trying to do, and what barriers you encountered. This helps us to understand the issue and respond more effectively.

We will review your request and do our best to provide the information you need in an accessible way for you. Where practical, we will also work to fix any underlying accessibility problems so that other users in the Richmond Cleaner area benefit from the improvement.

Feedback and Complaints

Your feedback is essential in helping us improve accessibility. If you have suggestions, comments, or concerns about the accessibility of our website or online services, please contact us and let us know. We take accessibility issues seriously and will respond to reasonable feedback in a timely manner.

Richmond Cleaner is committed to ensuring that all customers, regardless of ability, can access our services and information independently, safely, and with dignity.